Your Travel Companion
Think of Public Transport Victoria (PTV) as the city’s backstage pass. It’s the one-stop hub for everything you need—timetables, tickets, service updates, and improvement projects—all wrapped into a single platform. Whether you’re hopping on a tram, catching a train, or weaving through bus routes, PTV makes the whole process less about logistics and more about ease.
Planning Made Simple
Head to ptv.vic.gov.au, type in your origin, destination, time, and date, and the journey planner does the rest. It lays out every available option—train, tram, bus—so you can choose the route that fits your rhythm. No guesswork, no stress, just a clear path from A to B.
Free Tram Zone
Within the CBD and Docklands, trams are completely free. No ticket, no tapping—just step on and ride. It’s the city’s way of keeping the heart of Melbourne open and accessible, whether you’re commuting or wandering.
Friendly Help at Southern Cross
If you prefer a face-to-face chat, the PTV Hub at Southern Cross Station is your go-to. Nestled near Spencer and Collins Streets, it’s staffed with people who can help you plan journeys, buy a myki card, or pick up maps and brochures. Open Monday to Friday 7am–7pm and weekends 9am–6pm, it’s a pocket of calm in the city’s busiest station.
Need to Call?
For train, tram, and bus info, dial 1800 800 007—open daily from 6am to midnight. It’s the human voice behind the system, ready to guide you through timetables or ticketing questions.
Information in Your Language
Public transport is for everyone, and PTV makes sure of it. Information is available in multiple languages:
Arabic: 9321 5440
Cantonese: 9321 5441
Croatian: 9321 5442
Dinka: 9321 5452
Greek: 9321 5443
Italian: 9321 5444
Macedonian: 9321 5445
Mandarin: 9321 5454
Somali: 9321 5446
Spanish: 9321 5447
Sudanese: 9321 5453
Turkish: 9321 5448
Vietnamese: 9321 5449
Other languages: 9321 5450
Why It Works
PTV isn’t just about moving people—it’s about making the city feel connected. It’s the tram that gets you to work, the train that takes you home, the bus that links the suburbs. It’s the system that makes Melbourne flow, and the hub that makes it simple.
